1. IDENTIFICATION DETAILS: In compliance with the duty to provide information set out in Article 10 of Law 34/2002, of July 11, on Information Society Services and Electronic Commerce, the following information is provided: the owner of the web domain is kristiantransfers.com. Contact email: autocareskristian@gmail.com

2. USERS: Access to and/or use of this kristiantransfers.com portal grants the condition of USER, who accepts, from such access and/or use, the General Conditions of Use set out herein. These conditions shall apply regardless of any General Contracting Conditions that may be mandatory.

3. BOOKINGS AND TRANSFER SERVICES: www.kristiantransfers.com offers private transfer services in Mallorca, including transfers from/to Palma de Mallorca Airport, transfers between destinations across the island, and VIP services. Bookings are made through the web form available on the portal. The user agrees to provide truthful and accurate information regarding the number of passengers, luggage, date, time, origin and destination. All bookings are subject to confirmation by kristiantransfers.com. The price indicated at the time of booking is the final price, except in the event of modifications requested by the user or extraordinary circumstances. Bookings must be paid for before final confirmation of the service. In the event of cancellation by the client, the applicable cancellation policy will depend on how far in advance the cancellation is made. kristiantransfers.com reserves the right to modify or cancel a booking in the event of extraordinary circumstances (force majeure, extreme weather conditions, etc.), refunding any payment made where appropriate.

3.1. USE OF THE PORTAL: The user undertakes to make proper use of the web portal and the services offered, and agrees not to use them to: (i) engage in unlawful, illegal, or activities contrary to good faith and public order; (ii) disseminate content or propaganda of a racist, xenophobic nature or that violates human rights; (iii) cause damage to the physical or logical systems of kristiantransfers.com or introduce computer viruses; (iv) use false data or impersonate the identity of other users. kristiantransfers.com reserves the right to remove any inappropriate comments or contributions. In any case, kristiantransfers.com shall not be responsible for opinions expressed by users through reviews or other participation tools.

4. DATA PROTECTION AND PRIVACY: kristiantransfers.com complies with the guidelines of Organic Law 3/2018 of December 5 on the Protection of Personal Data and Guarantee of Digital Rights. Personal data collected through the booking form (name, email address, telephone number, destination, service date and time, number of passengers and luggage) are used exclusively for the management and execution of the requested transfer service. These data may be shared with the driver assigned to provide the service. The user may exercise their rights of access, rectification, cancellation or objection by contacting autocareskristian@gmail.com. The data will be kept as long as necessary for the provision of the service and compliance with legal obligations. kristiantransfers.com will not use personal data for commercial purposes without the express consent of the user. Likewise, kristiantransfers.com states that it complies with Law 34/2002 of July 11 on Information Society Services and Electronic Commerce.

5. INTELLECTUAL AND INDUSTRIAL PROPERTY: kristiantransfers.com is the owner of all intellectual and industrial property rights to its website, as well as the elements contained therein (including, by way of example, images, sound, audio, video, software or texts; trademarks or logos, colour combinations, structure and design, selection of materials used, computer programs necessary for its operation, access and use, etc.), owned by kristiantransfers.com or its licensors. All rights reserved. Pursuant to the provisions of Articles 8 and 32.1, second paragraph, of the Intellectual Property Law, the reproduction, distribution and public communication, including the making available, of all or part of the contents of this website for commercial purposes, on any medium and by any technical means, without the authorisation of kristiantransfers.com, are expressly prohibited. The user undertakes to respect the intellectual and industrial property rights owned by kristiantransfers.com. They may view the elements of the portal and even print, copy and store them on their computer's hard drive or any other physical medium, provided that this is solely and exclusively for their personal and private use. The user must refrain from deleting, altering, evading or manipulating any protection device or security system installed on the pages of kristiantransfers.com.

6. SERVICE LIABILITY: kristiantransfers.com undertakes to provide transfer services with the utmost professionalism and punctuality. However, it shall not be liable for delays caused by circumstances beyond its control, such as heavy traffic, traffic accidents, extreme weather conditions, flights cancelled or delayed by airlines, or any other force majeure event. In such cases, kristiantransfers.com will do everything possible to minimise inconvenience and inform the customer as early as possible. With regard to the web portal, kristiantransfers.com shall not be liable for errors or omissions in the contents, lack of availability of the portal, or the transmission of computer viruses, despite having adopted all necessary technological measures to prevent this.

7. MODIFICATIONS: kristiantransfers.com reserves the right to make, without prior notice, any modifications it deems appropriate to its portal, and may change, remove or add both the contents and services provided through it, as well as the manner in which they are presented or located on the portal.

8. LINKS: In the event that www.kristiantransfers.com contains links or hyperlinks to other Internet sites, kristiantransfers.com shall exercise no control over such sites and content. Under no circumstances shall kristiantransfers.com assume any responsibility for the contents of any link belonging to an external website, nor shall it guarantee the technical availability, quality, reliability, accuracy, breadth, truthfulness, validity or constitutionality of any material or information contained in such hyperlinks or other Internet sites. Likewise, the inclusion of these external connections shall not imply any kind of association, merger or participation with the connected entities.

9. RIGHT OF EXCLUSION: kristiantransfers.com reserves the right to deny or withdraw access to the portal and/or the services offered without prior notice, at its own request or that of a third party, to those users who fail to comply with these General Conditions of Use.

10. GENERALITIES: kristiantransfers.com shall pursue any breach of these conditions, as well as any improper use of its portal, by exercising all civil and criminal actions that may correspond to it by law.

11. MODIFICATION OF THESE CONDITIONS AND DURATION: kristiantransfers.com may modify the conditions set out herein at any time, with such modifications being duly published as they appear here. The validity of these conditions shall depend on their publication and shall remain in force until they are modified by others duly published.

12. APPLICABLE LAW AND JURISDICTION: The relationship between kristiantransfers.com and the USER shall be governed by current Spanish legislation, and any dispute shall be submitted to the Courts and Tribunals of Manacor.

13. CONTACT AND CUSTOMER SERVICE: For any inquiry, complaint or assistance, you may contact us via email at autocareskristian@gmail.com. We undertake to respond to all inquiries as quickly as possible.

14. CHANGES TO THE SERVICE: kristiantransfers.com reserves the right to modify, suspend or interrupt any aspect of the service at any time, with or without prior notice, without liability to the user or third parties.

15. CANCELLATION AND REFUND POLICY: Cancellations must be communicated as far in advance as possible. For cancellations made more than 48 hours in advance, 100% of the payment will be refunded. For cancellations made between 24 and 48 hours before the service, 50% of the payment will be refunded. For cancellations made less than 24 hours in advance, no refund will be made. In the event of cancellation by kristiantransfers.com due to extraordinary circumstances, 100% of the payment will be refunded. Refunds will be processed within a maximum period of 14 working days.

16. BOOKING MODIFICATIONS: Booking modifications are subject to availability and may entail price changes. Modifications requested more than 48 hours in advance will not incur additional charges, provided they can be accommodated. Modifications requested less than 48 hours in advance may incur additional charges depending on availability and circumstances.

17. PAYMENT: All services must be paid for before final confirmation. Debit or credit cards may be used. Payment will be processed securely through the available payment platform. In the event of payment issues, kristiantransfers.com reserves the right to cancel the booking.

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1. What are cookies?

Cookies are small text files that are stored on your device (computer, tablet or mobile phone) when you visit our website. These cookies allow the website to remember your actions and preferences for a period of time, so you do not have to configure them again each time you return to the site or browse from one page to another.

2. How do we use cookies?

At Kristian Transfers we use cookies to:

• Necessary Cookies: These cookies are essential for the operation of the website and cannot be disabled. They enable basic functions such as secure browsing, access to protected areas of the site, and maintaining your user session.
• Preference Cookies: These cookies allow the website to remember information that changes the way the site behaves or looks, such as your preferred language or the region you are in.
• Statistics Cookies: These cookies help us understand how visitors interact with the website by collecting and reporting information anonymously. This information allows us to improve the user experience and optimise the functioning of the site.
• Marketing Cookies: These cookies are used to display advertisements relevant to you and your interests. They are also used to limit the number of times you see an advertisement and help measure the effectiveness of advertising campaigns.

3. Types of cookies we use

3.1. Session Cookies: These cookies are temporary and are deleted when you close your browser. They are used to keep your session active while you browse our site.

3.2. Persistent Cookies: These cookies remain on your device for a specified period or until you delete them manually. They are used to remember your preferences and settings.

3.3. Third-Party Cookies: Some cookies are set by third-party services that appear on our pages. For example, we use analytics services such as Google Analytics to understand how users interact with our site.

4. Specific cookies we use

5. Cookie management

You have the right to accept or reject cookies. Most web browsers automatically accept cookies, but you can modify your browser settings to reject cookies if you prefer. However, if you reject cookies, you may not be able to use all the features of our website.

You can change or withdraw your consent at any time by clicking on the cookie icon in the lower-left corner of the page.

6. How to manage cookies in your browser

You can manage cookies through your browser settings. Below we provide links to instructions for the most common browsers:

• Google Chrome
• Mozilla Firefox
• Safari
• Microsoft Edge
• Opera

7. Consent

By using our website, you consent to the use of cookies in accordance with this Cookie Policy. If you do not agree with the use of cookies, we recommend that you disable cookies in your browser settings or refrain from using our website.

8. Changes to this Cookie Policy

We reserve the right to modify this Cookie Policy at any time. Any changes will be published on this page with an updated "Last updated" date. We recommend that you review this policy periodically to stay informed about how we use cookies.

9. Contact

If you have any questions about our Cookie Policy, you may contact us via:

• Email: autocareskristian@gmail.com
• Phone: +34 697 402 123

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1. General Information

At Kristian Transfers, we are committed to protecting your privacy and your personal data. This Privacy Policy explains how we collect, use, store and protect your personal information when you use our website and our transfer services.

This policy complies with Organic Law 3/2018 of 5 December on the Protection of Personal Data and the guarantee of digital rights (LOPDGDD), as well as the General Data Protection Regulation (GDPR) of the European Union.

2. Data Controller

Controller: Kristian Transfers

Web domain: kristiantransfers.com

Contact email: autocareskristian@gmail.com

Phone: +34 697 402 123

Location: Mallorca, Balearic Islands, Spain

3. Data We Collect

We collect the following types of personal information:

3.1. Booking Information:

• Full name
• Email address
• Phone number
• Pickup and destination address
• Date and time of the service
• Number of passengers
• Luggage information
• Flight number (if applicable)
• Payment information (processed securely through Stripe)

3.2. Browsing Information:

• IP address
• Browser type
• Pages visited
• Time spent on the site
• Preferred language

3.3. Account Information (if you register):

• Username
• Password (encrypted)
• Booking history
• Service preferences

4. Purpose of Processing

We use your personal data for the following purposes:

• Booking Management: To process and confirm your transfer bookings, communicate with you about your service and coordinate with our drivers.
• Service Provision: To provide our drivers with the necessary information to carry out the transfer service.
• Billing and Payments: To process payments securely and issue invoices when necessary.
• Customer Service: To respond to your enquiries, requests and complaints.
• Service Improvement: To analyse the use of the website in order to improve our services and the user experience.
• Legal Compliance: To comply with applicable legal and regulatory obligations.
• Marketing (with consent): To send promotional communications if you have given your explicit consent.

5. Legal Basis for Processing

The processing of your personal data is based on:

• Performance of a Contract: To process and manage your transfer bookings.
• Consent: For sending commercial communications and the use of non-essential cookies.
• Legitimate Interest: To improve our services and analyse the use of the website.
• Legal Obligation: To comply with legal and tax obligations.

6. Sharing Data with Third Parties

Your personal data may be shared with:

• Drivers: Information necessary to provide the service (name, phone number, pickup and destination address, date and time).
• Payment Providers: Stripe processes payments securely. We do not store credit card information.
• Service Providers: Companies that help us operate our business (hosting, analytics, email marketing) under strict confidentiality agreements.
• Legal Authorities: When required by law or to protect our legal rights.

We do not sell or rent your personal data to third parties for commercial purposes.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure or destruction:

• SSL/TLS encryption for all data transmissions
• Secure password storage (hash with salt)
• Restricted access to personal data only for authorised personnel
• Regular data backups
• Continuous security monitoring

8. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes for which they were collected:

• Booking Data: For the duration of the service and an additional 5 years to comply with legal and tax obligations.
• Account Data: While your account remains active and 2 years after its closure.
• Marketing Data: Until you withdraw your consent or request deletion.

9. Your Rights

You have the following rights regarding your personal data:

• Right of Access: To obtain information about which personal data we process about you.
• Right to Rectification: To correct inaccurate or incomplete data.
• Right to Erasure: To request deletion of your data when they are no longer necessary.
• Right to Object: To object to the processing of your data in certain circumstances.
• Right to Restriction: To request the restriction of the processing of your data.
• Right to Data Portability: To receive your data in a structured format and transfer them to another controller.
• Right to Withdraw Consent: To withdraw your consent at any time.

To exercise these rights, you may contact us at autocareskristian@gmail.com or through the "My Account" section on our website.

10. Cookies

We use cookies to improve your experience on our website. For more information on how we use cookies, please consult our Cookie Policy.

11. International Transfers

Your personal data are processed and stored mainly on servers located within the European Union. If we transfer data outside the EEA, we ensure that appropriate safeguards are in place in accordance with applicable legislation.

12. Minors

Our services are intended for persons over 18 years of age. We do not intentionally collect personal data from minors. If we discover that we have collected data from a minor without parental consent, we will take steps to delete that information.

13. Changes to this Privacy Policy

We reserve the right to modify this Privacy Policy at any time. Any changes will be published on this page with an updated "Last updated" date. We recommend that you review this policy periodically to stay informed about how we protect your information.

14. Contact and Complaints

If you have any questions, concerns or wish to exercise your rights, you may contact us at:

• Email: autocareskristian@gmail.com
• Phone: +34 697 402 123

You also have the right to file a complaint with the Spanish Data Protection Agency (AEPD) if you believe that the processing of your personal data does not comply with current regulations:

Spanish Data Protection Agency (AEPD)
C/ Jorge Juan, 6
28001 Madrid
Phone: 912 663 517
Website: www.aepd.es